PURCHASES MADE ONLINE: RETURN POLICY
We want you to love what you ordered online! You may return your purchase for an exchange or credit note within 7 days (Canada & U.S.) from the date you receive your order. These items must be in their original condition unworn, tags attached, not damaged, and not altered. Any returns on worn merchandise, ripped tags, damaged, or not in original condition, will be rejected. If the item purchased was marked down or on sale at the time of purchase, or if the item was purchased by way of a promotional offer presented by Chakra Jewels, this will be considered a FINAL SALE with no refund. There are no exceptions.
Please note that due to hygienic reasons, earrings, are final sale and cannot be returned.
Returns made within the required time of receiving your merchandise will be inspected for approval, and you will be notified by email with an authorization code once the return has been processed. This process may take up to 10 days. Please note that if your item is not approved for exchange or credit note, you will be notified by email that your item has not been approved. The unapproved item will be sent back to you at your own expense or will be held for 30 days until picked up or until payment for restocking and reshipment is received. If the items is not claimed within 30 days, it will be discarded or left to the discretion and ownership of Chakra Jewels.
How to return items by mail: (follow each step carefully to ensure a smooth process)
- Step One - email us at INFO@CHAKRAJEWELS.CA with your Full Name, Phone Number, Address, and Online Order Number. If you wish to return the item for an exchange, please specify the item which you would like to exchange for. If you wish to return the item for a credit note, please specify that you would like a credit note.
- Step Two - once we receive your email, we will reply with an RA#. Keep record of this RA# as you will need it to return your item by mail. Remember to include this RA# in your package when you send it to us by mail. Please note that no package will be processed by us without an RA#.
- Step Three - ensure your items are securely packaged in the way the items were shipped to you. There will be no excuse of the package being "damaged" in the mail. If the item is returned to us in a damaged state, it will not be approved. There are no exceptions to this rule.
- Step Four - it is your responsibility to use a trackable, pre-paid and insured shipping method through Canada Post, USPS or your local postal service provider. We do not accept COD packages. We will not be held responsible for any packages lost or stolen while in transit. We cannot guarantee that we will receive your returned items. You are responsible for the cost of returning your items. Under no circumstance is this cost refundable. Please note that it is in your best interest to save your return tracking number until you have been notified that we have completed your refund.
Customer Care
We are here to assist you. If you have any questions please don't hesitate to contact us by email INFO@CHAKRAJEWELS.CA